Who we are
Hi! We’re Carla & Sarah at Creative Reboot and we take our responsibilities towards your data & privacy seriously. This website is https://creativereboot.co
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and the General Data Protection Regulations 2018 (GDPR). We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10 July 2024.
This policy outlines:
i) What data we collect (including cookies)
ii) Why we collect it
iii) How we store it
iv) What we use it for
As ever, if you have any questions, drop us a line on hello@creativereboot.co
Data we collect & use
We may use data anonymously to help us improve our offering – for example, bestselling downloads/templates, or most visited episodes.
If you are a customer:
We use Paypal as our payment processor, and you log into Paypal to make payment for goods from us.
We use this under the GDPR lawful basis of Contract, which means we will use your name and email address to send you your purchased downloads, and also if we need to contact you about your order (for example, to notify you of updates to the product after you have purchased, changes to the way you access your purchased product(s), or any other communication directly related to your order).
If you are subscribed to our email newsletter:
We use Mailerlite as our data processor for our email newsletter, and you can sign up to receive these emails (opt in) in various places throughout our website including at checkout . Once opted in, you’ll get emails about our podcast episode releases, and also about any products, updates and other news. We send these broadly monthly, but may be more often at times, for example around launches.
We only collect your email address in our sign up forms on the website or via Mailerlite’s landing pages for this purpose, and we use this data under the GDPR lawful basis of Consent, which means that by signing up to our newsletter, you are giving us permission to send you marketing emails. You may unsubscribe (opt-out) at any time – we include the unsubscribe link at the bottom of every email we send.
Emails
Emails you send us, and emails that Paypal sends us about your payments, are stored in our email folders, and used under the lawful basis “Legitimate Interests” – we are obliged to keep financial records in case of an audit, but no personal information is shared at any time.
Comments on our website
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Visitor comments may be checked through an automated spam detection service.
Cookies
Our website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.
creativereboot.co uses cookies for Google Analytics & Recaptcha, and for your shopping cart in Woocommerce and Paypal, to improve your experience online. We also use cookies from Podbean, our podcast hosting,to track listens to our podcast episodes.
WordPress/Automattic cookies:
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser.
We do not extract the data collected, or use it in any other way.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Links to other websites
Our website may contain links to other websites of interest, guests on our podcast, and similar. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Retaining data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their own personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your rights
You may unsubscribe from our newsletter at any time – we include an “unsubscribe” link at the bottom of every email we send through Mailerlite. If you are a customer, beyond the safe receipt of your order, we will store your information only for legal purposes such as tax and accounting, and only for the amount of time required by law.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the address at the top of this page. We will promptly correct any information found to be incorrect.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.